Step-by-Step Guide to Resetting Your WeChat Pay Password in Australia: Fix the Mismatched Name Error

 

Query

How do I reset WeChat pay password in Australia?

Article Description

Struggling to reset your WeChat Pay password in Australia? The "mismatched name" error can be frustrating. Learn an alternative method to regain access to your WeChat Pay!

General

Are you facing trouble resetting your WeChat Pay password in Australia? You're not alone. Many users encounter the "mismatched name" error while following the official video guide. This article will help you navigate this issue and successfully reset your password.

Method (Option-1):

1.   Open WeChat: Launch the WeChat app on your phone and log in to your account.

2.   Access Settings: Tap the "Me" icon at the bottom right corner. Then, navigate to "Wallet" and select "WeChat Pay."

3.  Reset Password: Click on "..." in the top right corner and choose "Security Center." From there, select "Change Payment Password."

4.   Verify Identity (Alternative Method): Here's the key step. Since the video method might not work, choose "Verify Identity" instead of entering your current password.

5.   Link Bank Card: Select "Link a Bank Card" and follow the on-screen prompts. Enter your Australian bank card details and the phone number registered with your bank.

6.  Verification Code: You'll receive an SMS verification code. Enter the code to verify your identity.

7. Set New Password: Once verified, you can set a new payment password for your WeChat Pay.

8. Note: If the problem persists, contact WeChat customer support for further assistance.

Recommendations

• Ensure you enter the bank card details and phone number exactly as registered with your bank. Any mismatch can trigger the error.
• Double-check for typos or extra spaces while entering information.

 

Method (Otion-2):

 

1.  Understanding the Mismatched Name Error:

The "mismatched name" error typically occurs when the name registered with your WeChat account doesn't match the name on your linked Australian bank card. This discrepancy can happen due to variations in spelling, middle names, or name format differences between China and Australia.

2.  Resolving the Mismatched Name Error (2 Methods):

I.   Contact Your Bank: Reach out to your Australian bank's customer service and inquire about updating the name on your bank account to exactly match the one registered with your WeChat account. This might involve submitting specific documentation.

II. Link a New Bank Card (if applicable): If updating your existing bank account name isn't feasible, consider linking a new Australian bank card with a name that precisely matches your WeChat account.

3.     Important Key Points:

• The "mismatched name" error arises from a discrepancy between your WeChat account name and linked bank card name.
• Updating your bank card name or linking a new card with a matching name can resolve the issue.
• Ensure your WeChat account name precisely reflects your government ID for a smooth reset process.

4.    Recommendations:

• Double-check Name Registration: Before attempting the reset, ensure the name on your WeChat account matches your government-issued ID exactly.
• Contact WeChat Support (if needed): If the above methods don't work, consider contacting WeChat support for further assistance. They might offer alternative solutions specific to your situation.

 

Analysis

The "mismatched name" error could arise due to discrepancies between the name on your WeChat account and the one registered with your bank. Using the "Verify Identity" method bypasses this issue by focusing on your bank card verification.